Support Coverage during COVID-19 UK Lockdown.
Posted by Stephen Barnard on 25 March 2020 01:45 pm
Based on Government advice, Support staff are limiting their exposure to possible COVID-19 infection vectors.
This means that phone support may be disrupted. We recommend sending an email to the support@ address for the division in question. We will attempt to get back to you as soon as we can.
Email and remote support are unaffected and will continue as normal.
Physical Support tasks, such as service visits and the processing of repairs, CANNOT be processed until the lockdown is over.
Items found to be missing from shipments, or broken in transit, MIGHT be processed, but this depends on factors external to the Support department. We will do our best to rectify these issues in a timely fashion.
Apologies for any delays this causes.
Stay safe, everyone!