Knowledgebase
Knowledgebase
   
The UK support department is open Monday through to Friday between the hours of 8AM and 4PM (UK local time).  During those hours you can contact us via a support ticket, by phone or by live text chat (by clicking the "Live Support" button on the synoptics...
The Lumenera Driver that is part of the older capture packages (GeneSnap, GenoCapture, etc) does not appear to work under Windows 10. The camera rightly appears as "Lumenera 2.0 Device" but has the "!" icon, showing an error code 39 (corrupt or missing d...
Issue : Error message, usually when starting imaging software : MSVCP120.dll is missing. Resolution : Run file https://synoptics.support/share/software/vc13redist_x86.exe [https://synoptics.support/share/software/vc13redist_x86.exe] to install missing c...
The computer system requirements listed on this page apply to the following Synbiosis products only: * ProtoCOL 3 * aCOLyte 3 * aCOLyte 3 HD * Protos 3 * ChromaZona * ProcScan MONITOR & DISPLAY SETTINGS DISPLAY RESOLUTION: Minimum: 1280 x 1...
Always contact Support for advice when performing any upgrades to a system. In general, if the processing unit is integral to the unit, do not update the operating system.  The software and drivers will have been optimised for the operating system that ...
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